What is the 9-1-1 Telephone Surcharge?

The Pennsylvania 9-1-1 telephone surcharge is a fee applied to all phone lines, including wireless, wireline, and VoIP services, to fund the operation and maintenance of 9-1-1 emergency communication systems across the state. This surcharge ensures that Pennsylvania residents have access to reliable emergency services.

Current Surcharge Rate

The current 9-1-1 telephone surcharge in Pennsylvania is $1.95 per line, per month. This fee is included in your monthly phone bill and is collected by your service provider.

Why is the Surcharge Necessary?

The surcharge helps to fund the following critical services:

• Upgrading and maintaining 9-1-1 communication systems.
• Training and staffing 9-1-1 operators and emergency personnel.
• Ensuring the availability of advanced location services to pinpoint callers in emergencies.

How is the Revenue Used?

The revenue from the 9-1-1 surcharge is distributed to counties across Pennsylvania based on specific funding formulas. These funds are used to support the ongoing operation of local 9-1-1 centers, also known as Public Safety Answering Points(PSAPs).

Contact Information

If you have questions about the 9-1-1 surcharge or how it is used, you can contact the Pennsylvania Emergency Management Agency (PEMA) 9-1-1 Program help desk at ra-em911helpdesk@pa.gov for more information.